Customized L&D Solutions for the Hospitality and Quick-Service Industries
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We combine tailored content development and innovative learning technology to enhance employee performance and drive organizational growth.
We partner with hospitality businesses including quick-service restaurants to provide services and products that support new training initiatives and complement existing training. Our immersive learning experiences support these training types:
Compliance Training
Health codes, food safety, labor laws, workplace ethics, anti-harassment policies, and more.
Practice & Coaching
Soft skills training like customer service, conflict resolution, and handling guest requests and complaints.
Equipment, Systems, & Processes Training
For employees in operational roles, training includes POS systems, hotel software, equipment training, and beyond.
Technical Training
Specific skill-building programs for employees across all departments.
Safety Training
Catering to workplace safety (OSHA), fire safety, emergency response, proper food handling, and workplace ergonomics training.
Product Training
Educate employees on the company, product, brand, and service standards, and eco-friendly initiatives.
Quality Control Training
Ensure the highest quality standards across all processes and departments.
Leadership Development & Communication
Prepare managers and supervisors for leadership roles with training on conflict resolution, team management, and performance coaching.
New Employee Onboarding
Introduces company culture, expectations, policies, and brand values, reducing ramp-up time for new hires.
Sales Training
Helps frontline staff improve revenue while enhancing guest experience.
The Hospitality and Quick Service Restaurant (QSR)
industries are currently navigating a complex landscape marked by significant labor shortages and evolving workforce dynamics. Recent data reveals that 67% of hotels report staffing shortages, with 12% experiencing severe understaffing impacting operations. Similarly, the QSR sector faces challenges in attracting and retaining skilled employees, exacerbated by high turnover rates and a competitive labor market. Several factors contribute to these challenges:
Post-Pandemic Shifts: The COVID-19 pandemic led to a mass exodus of workers from the hospitality sector, many of whom sought more stable employment opportunities.
Generational Workforce Changes: Millennials and Gen Z employees often prioritize work-life balance and career progression, leading to higher turnover in roles perceived as lacking these attributes.
Skills Gaps: There is a noticeable deficit in both technical skills, such as food preparation and safety protocols, and soft skills, including customer service and team management.
In response to these pressing issues, ELB Learning is committed to partnering with hospitality and QSR organizations to develop tailored Learning and Development (L&D) solutions. Our approach focuses on:
Comprehensive Training Programs: We design curricula that encompass essential areas such as compliance, safety, technical skills, and leadership development, ensuring employees are well-equipped to meet industry demands.
Innovative Learning Modalities: Utilizing cutting-edge technologies like virtual reality and gamification, we create immersive and engaging learning experiences that enhance knowledge retention and application.
Flexible Learning Platforms: Our cloud-based solutions offer employees the convenience of accessing training materials anytime, anywhere, accommodating diverse schedules and learning paces.
Learning Initiatives Partnership: We don’t diagnose and disappear, but work alongside L&D leaders to identify challenges, craft tailored solutions, and ensure implementation that drives real, measurable outcomes.
By investing in robust L&D initiatives, organizations can not only bridge existing skills gaps but also foster a culture of continuous improvement. This strategic focus on employee development is crucial for enhancing service quality, boosting employee satisfaction, and maintaining a competitive edge in the rapidly evolving hospitality and QSR landscape.
At ELB Learning, we are dedicated to empowering your workforce with the skills and knowledge necessary to thrive, ensuring your organization is well-positioned to meet current challenges and seize future opportunities. This is achieved through a suite of efforts, including:
Custom eLearning Course Design & Development
Custom VR Learning Experiences Development
AI Consulting Services, AI Workshops, & AI-enabled Tool Creation
Games & Gamification Technology
Learning Strategy & Roadmaps Plus Curriculum Audits
Leadership Training Development
Sales Enablement Programs
Staffing to Augment Your Team
Support of ILT Classroom Training
Our Impact: Success Stories
Check out these case studies to see how our customized training solutions have empowered companies to achieve operational growth and sustained success while empowering employees at every step.
Ready to write your own success story with ELB Learning?
Contact us today to learn how tailored learning solutions can empower your organization.
